Privacy Policy

What data we collect

• Mobile phone number (required) — to place an order, coordinate delivery, clarify details and share statuses.
• Name/nickname (including on Telegram).
• Delivery address and delivery notes.
• Device location (approximate and precise) — with your permission, to determine your delivery address and check the delivery area; in the courier app also in the background. See “Location data” and “Couriers and staff” below.
• Order contents and order history.
• Payment data (method/status/transaction identifiers).
• Support conversations and claim materials (if you send them).
• Technical website data (for example IP and cookies — if used).

Why we do this

• to accept, pick and deliver your order;
• to contact you about your order (substitutions, clarifications, delivery);
• to determine and verify your delivery address and delivery area, and to route the courier (location);
• to accept payment and issue refunds;
• to respond in support and handle claims;
• to keep the service secure and improve it.

Who we may share data with

Only with those who help us fulfil your order and keep Teleshka running: couriers/delivery services, payment providers, IT providers (hosting/infrastructure), notification services — and only to the extent necessary.

Analytics and session recording

In the customer app and its web version we log how the service is used: screens opened, taps, searches, checkout steps and device data. We also record the screen during a session: a recording shows what you see in the app, including your name, phone number, address and order. Passwords and one-time codes are hidden.

We use this data to find errors and improve the service. It is processed by our provider PostHog, on servers in the European Union. We do not sell it or use it for advertising. You can ask us to delete it using the contacts below.

Location data

Both Teleshka apps access location data. What is collected depends on which app you use.

Teleshka customer app (com.teleshka.app). With your permission the app reads your device's approximate and precise location while you are using it, in order to:

• fill in and confirm your delivery address on the map;
• check that the address falls inside a delivery area we serve, and estimate the delivery time and fee.

This happens in the foreground only, while the app is open — the customer app never collects location in the background. The permission is optional: you can always type the address by hand, and you can revoke the permission at any time in your operating system settings. The coordinates are sent to Teleshka's servers and to our maps provider solely to resolve the address, are stored with the order they belong to, and are never sold and never used for advertising.

Teleshka Courier staff app (com.teleshka.courier). That app collects location in the background as well; this is described in the next section.

Couriers and staff (Teleshka Courier app)

This section applies to employees who use the Teleshka Courier staff app (com.teleshka.courier). Accounts are created by Teleshka; the app has no self sign-up.

The app collects the courier's precise and approximate location, including in the background — while the app is minimised or closed. Delivery does not work without background access; the position is needed to

• show the courier moving on the customer's order-tracking map;
• build the route and provide turn-by-turn navigation;
• assign orders to the nearest courier and confirm delivery at the address.

Location is collected only while the courier is signed in and on shift. It stops when the shift ends or the courier signs out, and it can be switched off at any time by revoking the permission in the operating system settings — the app's work features stop working in that case.

Besides location the app processes: the employee's name, phone number and email (sign-in and contact), photos taken as proof of delivery and payment receipts, messages in chats with customers and support, device identifiers for push notifications, and crash and diagnostic reports.

This data goes only to Teleshka and the providers that run the service for it (hosting, maps and navigation, push notifications, crash monitoring); it is not sold to third parties. Employees can request access to their data or its deletion through their employer or the contacts below.

How long we keep it

Data is stored for as long as needed to fulfil orders, provide support and meet legal requirements. Once those purposes are met, data is deleted or anonymised (unless the law requires otherwise).

Your rights

You can request information about your data, ask us to correct/update or delete it (where permitted), and withdraw consent if processing is based on consent. Upon deletion we may retain part of the information (for example about orders/payments) for accounting, refunds and dispute resolution.

Contacts