Terms of Use

About the service

Teleshka is a service for ordering and delivering groceries and goods in Buenos Aires. Through the app or the website you select products, place an order, choose a delivery address and method, and pay for the order. The service is available only in areas marked as a delivery zone in the app.

Registration and account

• To place an order you need a valid mobile phone number — we send the confirmation code and delivery statuses to it.
• You are responsible for the accuracy of the data you provide (address, phone, recipient name).
• The account is linked to your phone. You can delete your account at any time in the profile settings — this removes your profile, addresses, favourites, subscriptions and push tokens. We may keep your order and payment history for accounting and to resolve possible disputes.

Orders

• After you place an order we confirm it and start picking. Before it is handed to the courier you can cancel the order through the app or support.
• The order contents may be adjusted if some items are out of stock — we let you know in the chat and offer a substitution or a refund for the missing items.
• The exact delivery time depends on the slots, weather conditions and workload. If we cannot make it on time, we write in the chat and agree on a reschedule or a refund.

Delivery

• The courier delivers the order to the building entrance at the address you provided. Carrying the order upstairs, delivery to an apartment or office door, and entering the premises are not part of the service.
• You or the recipient meet the courier at the entrance during the agreed slot. The “entrance”, “floor”, “intercom code” fields and the address note help the courier find the entrance and reach you; they do not oblige the courier to go inside the building.
• If the recipient is not there and we cannot reach them, the courier waits a reasonable amount of time and then the order is returned to the warehouse. A repeat delivery is arranged through support.
• The order is considered delivered once it is handed over to the recipient at the entrance. At the recipient’s request the courier may leave the order at the entrance or hand it to another person at that address — responsibility for the order then passes to the recipient.
• Pickup orders are not delivered: the order is collected at the pickup point you selected.

Payment

Prices are shown in Argentine pesos (ARS) and include applicable taxes. The available payment methods, transfer details and the confirmation process are shown on the payment screen. An order is considered paid once we have confirmed the payment.

If a payment is declined or we could not confirm it, you will receive a notification and can retry or cancel the order.

Refunds and claims

If an item is damaged, does not match its description, or you received the wrong thing — contact support within 48 hours of receiving the order. Attach a photo and a description of the problem. We will refund the cost or offer a replacement. Refunds for reasons unrelated to quality are reviewed on a case-by-case basis.

Acceptable use

• Do not use the service for unlawful activity or interfere with its operation.
• Do not provide other people's personal data without their consent.
• Do not attempt to bypass the service's checks, payment or restrictions.

Liability

We make the service as useful as possible, but we do not guarantee uninterrupted operation or that the results fully match your expectations. Our liability is limited to the value of the affected order. We are not responsible for delays or the inability to deliver due to reasons beyond our control (force majeure, outages on the side of providers, actions of third parties). We are not responsible for the order after it has been handed over to the recipient at the building entrance, and we are not responsible for carrying the order inside the building — that is not part of the delivery service.

Changes to the terms

We may update these terms. The current version is always available at teleshka.com/terms. We will notify you of material changes in the app or through other contact channels.

Applicable law

These relations are governed by the laws of the Argentine Republic. Disputes that could not be resolved through support are heard by the competent courts at the place of our operations (Ciudad Autónoma de Buenos Aires).

Contacts